FAQ's

• When can I expect my order to arrive?
• Please check the "Shipping Info" page for detailed information. Please note that we are a small team adhering to COVID-19 health regulations, and these timelines are just a projection given the current situation. Don't panic - we are working hard to ensure your orders get out as quickly as possible!

• Do you ship international orders?
• No, but this doesn't mean we won't plan to in the future!

• How much does shipping cost?
• All shipping costs will be displayed at checkout. Costs depend on where you live and what items you order.

• Can you ship part of my pre-order by itself?
• No. When you check out with an item on "pre-order" in your cart, the entire order will ship as one cohesive package. If you want an item ready to ship immediately, it is important that you place a separate order from any other items on pre-order.

• When will I be charged for my order?
• All orders will be charged at the time of purchase. “DJ WAANSIN” will appear on the statement description.

• My package was damaged in transit. What do I do?
• If your product has arrived defective, destroyed, or otherwise unusable, please contact us via email at [email protected] . Our customer service team will be happy to figure out a solution to this problem. Please note that we cannot be held liable for, and do not issue refunds or replacements for, minor cosmetic damages suffered in transit. This includes but is not limited to: seam splits, or bent caps. With this in mind, please use caution with any courier service we use!

• Is my package lost?
• Probably not. Please contact us though if you did not receive shipping confirmation, or your tracking number is not visible through the online tracking portal. If your package is labelled as "Delivered" and you have not received it, you'll have to contact your local post office with your shipping number. Once the package leaves our facility, it is out of our hands. We cannot be held responsible for lost or stolen packages.

• My item was returned to sender?
• Any item that is returned to DJ Waansin for an insufficient or incomplete address will automatically be refunded and the item will be processed back in stock. If you'd like to have a “Returned To Sender” package reshipped, please contact our team at [email protected] for assistance. A new invoice for shipping cost will be sent, once the invoice is paid we will then reship your product.

• Can I Exchange or Return An Item?
• All Return / Exchange requests must be made within 14 days of the shipment Delivery Date.
• Items must be in original/unwashed/unworn condition to be eligible for a refund. Unless it is being returned due to a production defect, we cannot offer a refund your original shipping costs. We are not responsible for exchange / return shipping costs incurred.
• Please EMAIL [email protected] for any Returns or Exchanges BEFORE sending your order back to us.
• ***Please include a note requesting a new size or refund for the item(s).***

• I do not see my question here. Can I contact you directly?
• Yes! You can email us on [email protected], or give us a phone call during business hours: Monday - Friday 9:00 AM - 5:00 PM GMT on +44 7427-535-083.